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evergreen courier box carry

Frequently Asked Questions

  • Q: What types of vehicles does Evergreen Courier use for deliveries?
    A: Evergreen Courier has a diverse fleet that includes cars, vans, straight trucks, refrigerated trucks, and HAZMAT-certified vehicles to accommodate a wide range of delivery needs, from small parcels to large freight, including temperature-sensitive and hazardous medical materials.
  • Q: In which areas does Evergreen Courier operate?
    A: We offer our services in multiple states including Washington (WA), Oregon (OR), California (CA), Idaho (ID), Utah (UT), Montana (MT), Arizona (AZ), Colorado (CO), New Mexico (NM), Alaska (AK), Wisconsin (WI), Wyoming (WY), North Dakota (ND), and South Dakota (SD).
  • Q: How can I track my delivery?
    A: Evergreen Courier provides real-time tracking, instant notifications, text and email alerts. Customers can watch their orders from start to finish on their phone, tablet, or computer. You can also track your order here:
  • Q: Can Evergreen Courier handle international shipments?
    A: While Evergreen Courier specializes in domestic services across several states, we do offer air freight services that can cater to international shipping needs. For specific international shipping inquiries, please contact our customer service team.
  • Q: Does Evergreen Courier ship puppies?
    Q: We do not ship puppies typically. There are a lot of puppy scams out there involving parties overseas impersonating our company. Please do not send money to these parties as they are trying to steal your money. Any contact not from an Evergreen Courier domain is fictitious and a scam.
  • Q: How does Evergreen Courier's route service work?
    A: Our route service is designed for regular, scheduled deliveries with either an appointment time, flex recurring times, or specific delivery windows such as: medical and parts delivery, interoffice mail, medical supplies, or any routine delivery needs. We work with you to establish a consistent schedule that fits your business requirements.
  • Q: Can Evergreen Courier deliver to P.O. Boxes?
    A: Due to the nature of our delivery services, Evergreen Courier generally does not deliver to P.O. Boxes. We primarily deliver to physical addresses to ensure secure and direct delivery to our customers. However, special arrangements can be made for unique circumstances. Please contact us for more information.
  • Q: What measures does Evergreen Courier take for security and efficiency?
    A: Evergreen Courier incorporates enterprise-grade security, cutting-edge management and analytics, online order processing, chain of custody, and optimization strategies. Our scalable, customizable, and technology-driven solutions are designed to ensure the highest levels of security and efficiency for your deliveries.
  • Q: How can I contact Evergreen Courier for more information?
    A: You can call us Sales: (800)484-0119 | Seattle: (206)336-6952 | Portland: (503)207-1149 | Boise: (208)813-7688 | Salt Lake City: (801) 895-2121 | Support: (833)464-3826 for any inquiries or visit our website at You can email our sales department at: or request information at: We're here to help grow your business and offer valuable insights into optimizing your logistics and supply chain.
  • Q: Are there any size or weight limitations for shipments?
    A: Yes, size and weight limitations depend on the service option chosen. For standard courier services, there are specific size and weight restrictions. However, for freight and trucking services, we can accommodate larger and heavier shipments. Please contact us for details regarding your specific shipping needs.
  • Q: What happens if a delivery attempt is unsuccessful?
    A: If a delivery attempt is unsuccessful, we will try to contact the recipient to make alternative arrangements. Depending on the delivery service option, we may attempt delivery again at a later time or date. Details of unsuccessful delivery attempts and re-delivery policies will be communicated accordingly.
  • Q: How does the after-hours service work?
    A: Our after-hours service is designed for urgent deliveries outside of normal business hours, including weekends and holidays. This service ensures that critical shipments reach their destination without delay, regardless of the time. Please contact us to arrange for after-hours delivery.
  • Q: Can you tell me more about the 1:1 Initiative?
    A: The 1:1 Initiative is a cornerstone of our environmental commitment, born from our love for nature and a desire to give back to the planet. For every order placed with Evergreen Courier, we pledge to plant trees, matching or exceeding the number of orders with trees planted. This effort is in collaboration with leading non-profit organizations dedicated to reforesting the Earth, one tree at a time.
  • Q: What is The Evergreen Promise?
    A: The Evergreen Promise is Evergreen Courier's commitment to prioritizing the environment in all corporate initiatives. We believe in the critical importance of maintaining a clean, healthy, and safe planet. Our philosophy emphasizes the necessity of a sustainable environment for the survival of all life.
  • Q: How are delivery times calculated?
    A: Delivery times are calculated based on the distance between the pickup and delivery locations, the service level selected, and the traffic and weather conditions. We strive to provide accurate estimates and timely deliveries. For specific delivery time inquiries, please contact our customer service.
  • Q: Are there any items Evergreen Courier cannot deliver?
    A: Evergreen Courier adheres to all federal and state regulations regarding the transport of goods. While we offer HAZMAT services, there are certain restrictions on dangerous goods and prohibited items. Please contact us for more information on restricted items.
  • Q: Can Evergreen Courier handle fragile or high-value items?
    A: Absolutely. Evergreen Courier specializes in the handling and transportation of fragile and high-value items, offering white-glove service to ensure your items are delivered safely. Please specify the nature of the items when placing your order, so we can make the necessary arrangements.
  • Q: How can I get a quote for Evergreen Courier services?
    A: For a detailed quote, please visit our website and fill out the inquiry form with your shipment details or call our customer service team directly. We'll provide you with a customized quote based on your specific delivery requirements.
  • Q: Does Evergreen Courier offer insurance on shipments?
    A: Yes, while we as a company are insured up to $2,000,000.00, we do we offer individual parcel insurance options for added peace of mind. The cost and coverage details vary depending on the shipment's value and nature. Please discuss insurance options with our customer service team when placing your order.
  • Q: How do I place an order with Evergreen Courier?
    A: Placing an order is simple. You can either call us directly at (833) 464-3826, email us at: or use our online ordering forms on the Evergreen Courier website. Our new client portal and mobile app are coming soon and will be able to be downloaded on iOS and Android devices. Our customer service team is also available to assist with your order and answer any questions
  • Q: Can Evergreen Courier handle same-day delivery across state lines?
    A: Yes, we offer same-day pick up and delivery services within our operating states, but we can deliver to any state in the U.S. subject to scheduling availability. Our team can advise on the feasibility of same-day delivery for your specific route when you place your order.
  • Q: How does Evergreen Courier handle returns?
    A: Evergreen Courier can facilitate the return process for items that need to be sent back to the sender or a different location. Please contact us to arrange for a return pickup and specify the return instructions. Additional fees may apply for return services.
  • Q: Do I need an account to use Evergreen Courier services?
    A: Yes, for personal deliveries. No, for business deliveries. No account is required to start using Evergreen Courier business services but you do get a discount for having an account with us. For companies interested in post-paid accounts with credit allowances, you can apply for an account by visiting our new client registration page at
  • Q: What delivery options are available?
    A: Our delivery options are designed to meet every need: Same Day Express (1hr - 24 hr Delivery) Next Day and Scheduled Time Delivery On Demand, On Call, and Routine Delivery Appointment Time and Delivery Window Flex Timing Delivery After Hours & Overnight Cold Chain Delivery Direct and Rush Delivery Urgent Medical, STAT & Emergency Service
  • Q: Does Evergreen Courier offer warehousing and distribution services?
    A: Yes, we provide comprehensive warehousing and distribution services. This includes storage solutions, inventory management, order fulfillment, cross-docking, and transloading to support your supply chain needs efficiently.
  • Q: How does Evergreen Courier ensure the safety and security of shipments?
    A: Our commitment to safety and security includes strict adherence to industry standards, regular vehicle inspections, and driver training. We also use advanced tracking and security protocols to ensure the integrity of your shipments from pickup to delivery.
  • Q: Can I schedule a delivery with a specific time window?
    A: Yes, Evergreen Courier offers scheduled time and appointment time delivery options that allow you to specify a delivery window that meets your needs. This is part of our commitment to providing flexible and convenient delivery solutions.
  • Q: What is Evergreen Courier's operational policy on environmental sustainability?
    A: Evergreen Courier is committed to sustainability through efficient routing, fuel-efficient vehicles, and by encouraging digital documentation to reduce paper use. We continuously seek ways to minimize our environmental impact.
  • Q: What is Evergreen Courier's policy on cancellations or changes to an order?
    A: Cancellations: Clients have the flexibility to cancel any on-demand order without penalty within 10 minutes of placing the order. This grace period is designed to accommodate immediate changes or cancellations without any financial impact. Cancellation Fees: If an order is cancelled after the 10-minute grace period, a partial cancellation fee of 50% may apply if a courier has already been dispatched to any of the designated addresses provided by the client. A full cancellation fee of 100% is applicable if the courier has already arrived at any of the designated addresses. Order Changes: Clients wishing to make changes to their order are encouraged to contact Evergreen Courier as soon as possible. While we strive to accommodate order changes, the ability to do so depends on the order status and operational feasibility at the time of the request. Order Status: Once an order is placed, it is considered final. The decision to waive cancellation fees or to approve a refund is at the sole discretion of Evergreen Courier. We assess each situation individually, taking into account the order's progress and any efforts already expended by our team. We advise clients to review their order details thoroughly before confirmation and to contact us immediately if changes or cancellations are necessary. Evergreen Courier is committed to providing flexible and understanding customer service within the constraints of our operational requirements.
  • Q: Why choose Evergreen Courier?
    A: Choosing Evergreen Courier means opting for the premier white-glove courier service that guarantees faster deliveries with greater visibility and satisfaction. Whether it's for routine, express, hotshot, or STAT deliveries, we're available 24/7/365 to eliminate your delivery headaches with our expert, professional service.
  • Q: Does EVCO handle specialized deliveries?
    A: Yes, we specialize in a variety of deliveries including temperature-controlled, HAZMAT, medical/pharma, and urgent emergency services. Our fleet is equipped to handle both standard and specialized delivery requirements.
  • Q: What services does Evergreen Courier offer?
    A: Evergreen Courier provides a wide range of delivery and logistics services including: Courier Services LTL & FTL Freight Trucking and Route Service Interoffice Mail Service Postal & Mailing Warehousing & Distribution Logistics & Fleet Management Air Freight Services Temperature Controlled Deliveries HAZMAT Service Fleet Replacement and Outsourcing Cross Dock & Transloading Customized Services and much more.
  • Q: How can I get a receipt or proof of delivery for my shipment?
    A: Proof of delivery (POD) can be provided upon request. Once the delivery is completed, a digital POD, including the recipient's signature and delivery time, can be sent via email or accessed through our online tracking system. Please let us know if you require a POD when placing your order.
  • Q: Is there a way to provide feedback on my delivery?
    A: Yes, our built-in feedback and rating system allows customers to rate and leave feedback on every delivery. We value our customers' opinions and strive to continuously improve our services based on your feedback.
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